Independent professionals are now a permanent part of the insurance workforce, filling roles across claims, underwriting, and operations. As insurers rely more on contingent talent, the challenge is shifting from hiring to leadership. Those that build structure, visibility, and trust around flexible work will be better positioned to scale efficiently and protect compliance across every function.

The insurance industry is facing high turnover, rising costs, and growing pressure to modernize. But while many focus on technology and efficiency, culture remains the key to attracting and retaining top insurance talent. In this blog, we explore how leadership, employee engagement, and a strong workplace culture drive long-term success in today’s competitive insurance market.

Insurers are rapidly adopting AI to streamline claims, but most aren’t seeing the full ROI. Why? Too few leaders understand how to align tech with strategy. Here’s what future-ready claims leadership looks like—and why it matters now.